Website: https://jeune-et-jolie.com/

We strive to ensure your satisfaction with our skincare products and beauty services. Please read our policy below:

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1. Products Return & Refund Policy

• Return Shipping: The customer bears the return shipping cost unless the product was damaged or incorrect.

• Eligibility: Returns are accepted only for unopened, unused, and sealed products within 7 days of delivery.

• Non-Returnable Items: Opened or used skincare products due to hygiene and safety concerns.

• Refund Method: Refund will be issued to the original payment method within 7–10 business days after inspection.

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2. Service Appointments (Facial, Massage, Manicure/Pedicure)

• Cancellations: Must be made at least 24 hours before the scheduled appointment for a full refund or reschedule.
• Late Cancellations/No-Show: Less than 24 hours’ notice or failure to show up will result in a 50% charge of the service amount.
• Refund for Services: Services once rendered are non-refundable.

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3. How to Initiate a Return or Cancellation

• Contact us at info@jeune-et-jolie.com with your order details.

• For product returns, ship to address mentioned on receipt.

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4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@jeune-et-jolie.com and send your item to shipped from address.

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Need help?

Contact us at info@jeune-et-jolie.com for questions related to refunds and returns.